Tikit has three flat plans on its pricing page, no bolt-on AI meter, and no second product to buy for a second channel. The plans are straightforward, but what you might not have noticed is that they all come only with annual billing. Tikit only bills annually, upfront, with no month-to-month option at any tier.
This guide breaks down what each Tikit plan includes, what a real team pays at 10 agents, and how the pricing compares to Desk365, the other Microsoft Teams-native help desk in this category.
How much does Tikit cost right now
Tikit publishes three agent-based plans, all billed annually in advance. Here is what is listed on Cireson’s pricing page as of September 2026.Â
| Plan | Price (billed annually) | Built for |
|---|---|---|
| Microsoft Teams Ticketing | $26/agent/month | Single-person IT departments converting Teams chats into tickets |
| Microsoft 365 Service Desk | $39/agent/month | A few agents who need SLAs, tasks, and multi-department support |
| Microsoft 365 ITSM | $49/agent/month | Teams centralizing services across departments and channels |
Cireson says per-agent pricing decreases as you add more licenses, though it does not publish the discount tiers. Teams larger than 200 agents are told to contact sales directly for volume pricing.Â
What does each Tikit plan include
Each tier adds to the one below it, rather than replacing it.Â
Microsoft Teams Ticketing ($26/agent/month) covers ticket creation from Teams chat, the Tikit Virtual Agent bot, single sign-on, and mobile compatibility. Support is limited to the knowledge base and community forums, with no direct chat or email access to Cireson’s team. This tier fits a solo IT admin who wants tickets out of a Teams channel and nothing more.Â
Microsoft 365 Service Desk ($39/agent/month) adds the agent and requester web portals, ticket creation from Outlook email, multi-department support, AI-powered knowledge base deflection, tasks, approvals, and SLAs. Chat and email support from Cireson is included at this tier. This is the plan most small support teams will actually need, since Teams Ticketing on its own has no email channel or SLA tracking.Â
Microsoft 365 ITSM ($49/agent/month) adds an AI-powered service catalog, ticket lifecycles, custom forms, a notification centre, and multi-department mailboxes. Deeper asset management workflows, software licensing, vendor records, and depreciation tracking build on the Intune sync that’s already present at the Service Desk tier. Support at this tier includes a dedicated customer success manager. If your team needs formal change management or a full asset lifecycle setup inside the same tool, this is the floor, not a nice-to-have.
A dedicated CSM only shows up on the top plan. Teams on the two lower tiers are on their own for anything beyond documentation and chat, which matters if you are migrating from a tool that gave you a named contact from day one.Â
What Tikit's pricing page does not fully spell out
Tikit is annual-subscription only, with no monthly option at any tier. Subscriptions auto-renew unless cancelled from the billing section before the term ends.
Separately, the pricing page’s FAQ mentions a 14-day trial of the “ITSM Pro” plan, a name that doesn’t match any of the three priced cards above. If your evaluation depends on features beyond the $49 tier, confirm directly with Cireson’s sales team whether “ITSM Pro” is a purchasable plan and what it costs, rather than assuming it’s a straightforward upsell from ITSM.
None of this makes Tikit’s pricing dishonest. It does mean the “simple and honest” framing describes the sticker price, not the contract terms around it.
What a 10-agent team pays on Tikit
Per-agent numbers are easy to misread until you multiply them out. Here is what a 10-agent team pays across a full year at each tier, using the published rates with no volume discount applied.Â
| Plan | Monthly cost (10 agents) | Annual cost (10 agents) |
|---|---|---|
| Microsoft Teams Ticketing | $260 | $3,120 |
| Microsoft 365 Service Desk | $390 | $4,680 |
| Microsoft 365 ITSM | $490 | $5,880 |
Cireson’s stated volume discounts would lower these numbers somewhat above 10 agents, but since the discount schedule is not public, budget using the sticker price and treat any lower number sales offers as a bonus rather than the baseline.Â
Tikit pricing versus Desk365
Tikit and Desk365 are two of the few help desk platforms built natively for Microsoft Teams ticketing, which makes Desk365 the closest real comparison for a Tikit evaluation.Â
| Tier | Tikit | Desk365 |
|---|---|---|
| Entry | Teams Ticketing, $26/agent/month | Standard, $12/agent/month |
| Mid | M365 Service Desk, $39/agent/month | Plus, $22/agent/month |
| Top (public) | M365 ITSM, $49/agent/month | Premium, $32/agent/month |
| Free option | 14-day trial only, no free plan | Lifetime free plan, 3 agents, 50 tickets/month |
| Billing | Annual only, no monthly option | Monthly or annual |
At every published tier, Desk365 costs less per agent: 54% less at the entry tier, 44% less in the middle, and 35% less at the top. For a 10-agent team on the closest feature match to Tikit’s top plan, that is a $2,040 difference over a year ($5,880 for Tikit’s ITSM tier versus $3,840 for Desk365 Premium).Â
The tiers are not identical feature-for-feature. Tikit’s ITSM plan includes an AI-powered service catalog and ticket lifecycles that Desk365 covers through change and approval management and workflow automation instead. Desk365 adds a genuinely free lifetime plan and monthly billing, two options Tikit does not offer at all. If basic Intune-synced asset visibility is the deciding feature, Tikit includes it starting at its $39 Service Desk tier, not the $49 ITSM tier, while Desk365 includes Intune sync from its $32 Premium tier. For full asset lifecycle management (software licensing, depreciation, vendor tracking), both platforms put it at their top public tier.
How to choose the right plan
Start with your channel needs. If Teams chat is genuinely your only support channel, and you are a one-person IT shop, Teams Ticketing at $26 covers it, though you will hit its ceiling the moment you need email intake or SLAs.Â
If you need email alongside Teams, plus approvals and SLA tracking, Microsoft 365 Service Desk at $39 is the realistic starting point for most small teams, not the entry tier.Â
If asset management, a formal service catalog, or ticket lifecycles are on your must-have list, budget for Microsoft 365 ITSM at $49, and confirm with sales whether the unlisted “ITSM Pro” tier is actually what you need instead.Â
Whatever tier you land on, size the commitment carefully before signing. Since Tikit bills annually with no downgrade until renewal, a plan chosen to cover a busy quarter can turn into 12 months of paying for features you stop using in month two.Â
If the annual-only commitment or the lack of a free tier rules Tikit out for your team, it is worth pricing Desk365’s Standard, Plus, and Premium plans against the same feature checklist before you commit either way.
Frequently asked questions
Tikit’s three published plans run from $26 to $49 per agent per month, billed annually. Teams needing more than 200 agent licenses are directed to contact sales for volume pricing.
No. Tikit offers a 14-day fully functional trial with no credit card required, but there is no ongoing free tier once the trial ends.
No. Per Cireson’s own partner documentation, Tikit is sold on an annual subscription basis only, paid upfront, at every tier.
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Not mid-term. Downgrades take effect only at the start of a new 12-month term, so you need to request the change before your renewal date.
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