How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
We’ve made improvements in the ‘Ticket Properties’ menu to display the order of ticket fields according to your choice in the Agent Portal and the Teams Agent Bot. Before this upgrade, if you had multiple forms and if you’re working on a ticket related to Employee Onboarding Form, you may
As most of our customers requested further improvements in the Filters option to change the order of filters displayed in the Agent Portal, we’ve gone ahead and made these changes live in the Desk365 app today to make the ‘Filters Order’ display according to your choice. How to change the
We’re super excited to announce that we have launched a new text editor that you can use while replying to tickets, creating help center articles, and editing your profile signature. The new editor has powerful capabilities that makes it easy to use and customize, such as inline editing, adding tables,
Using Desk365, you can create any number of custom ticket fields that can be included in ticket forms. There are ‘Default’ ticket fields like Subject, Priority, Status, Type, and more that are already part of Desk365. Other than the ‘Default’ fields you can also add customized fields that are more
Yes, you’ve heard it right. Now, you can customize the Desk365 Teams Support Bot and make it appear in your native language. It’s now possible to change the language that you prefer in the bot, so that all items use the selected language (like ticket fields, ticket buttons). Steps to
Roles are used to configure how your support team members can access Desk365. For example, you may want new members of your team to just have access to view the tickets and maybe add notes to them, but not respond to support requests. Roles can be configured for different scope
Desk365 Teams Support Bot is used by your Contacts (customers/users/end-users/employees/students) to create tickets, check on statuses, and respond to agents all from within Microsoft Teams. At Desk365, we deeply listen to our customers, and we have rolled out a slew of enhancements to the Teams Support Bot this week. The
In Desk365, you can create and use multiple custom ticket forms according to your own needs. A ticket form is a set of predefined ticket fields for a specific service request. For example, you might need to collect different information for different workflows and having the same form for different
We’ve rolled out several new awesome & exciting updates this week. They include the ability to have your own custom ticket statuses, multi-brand knowledge base, additional options to sort tickets, customization options in the agent web portal header section, SLA based filter options, and minor bug fixes. Let’s take a
We’ve rolled out several new awesome updates this week. Updates include new formatting options in the Text Editor, select column choices in the Support Portal, a new automation rule to Email Contacts, Ticket Activities List for individual tickets, new charts in Productivity reports, and minor bug fixes. Let’s dig into
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