How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

Product Updates – September 03, 2022

We’ve rolled out several new awesome & exciting updates this week. They include the ability to have your own custom ticket statuses, multi-brand knowledge base, additional options to sort tickets, customization options in the agent web app header section, SLA based filter options, and minor bug fixes. Let’s take a

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Product Updates – August 20, 2022

We’ve rolled out several new awesome updates this week. Updates include new formatting options in the Text Editor, select column choices in the Support Portal, a new automation rule to Email Contacts, Ticket Activities List for individual tickets, new charts in Productivity reports, and minor bug fixes. Let’s dig into

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Desk365 Support Bot Updates Today, we released a major upgrade to the Desk365 Support Bot for Microsoft Teams. If you’ve installed the Support Bot, you’ll need to uninstall it and re-install the new version. Installing is easy and you’ll find step by step instructions here.  Now, let’s dive into the new updates: Create

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Product Updates – April 23, 2022

A couple of enhancements were made to the Desk365 platform this week. Let’s look at them in more detail: Settings access for Group/Department Managers: Giving your Group/Department managers access to the Settings tab helps them create their own group level automation rules, canned responses and so on. However, it also

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Product Updates – April 02, 2022

Our rock star engineering team continues to rapidly add features and enhancements based on customer feedback. Let’s dig into this week’s updates: Custom Ticket Fields in Automation Rules All your custom ticket fields can now be used to trigger automation rules. Let’s say you’ve added a date field to your

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Release 2.2.4 Updates – March 26, 2022

This week’s updates include a brand new ticket field, some more enhancements and some bug fixes. Nested Dropdowns We’ve added one more customizable ticket field to our already comprehensive list of fields that you can add to your ticket forms. The Nested Dropdown is perfect for organizations with more complex

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Release 2.2.3 Updates – March 19, 2022

This week’s release further expanded your ability to customize the Desk365 platform to suit the needs of your helpdesk: Allow Support Portal access to Signed in Users: Now, you have the ability to choose who can create tickets and view the status of those tickets from the Support Portal. The

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