Your best alternative to FocalScope is here
Meet Desk365, a cloud-based modern helpdesk that lets you deliver excellent customer service through multiple channels like Email, Support Portal, Microsoft Teams, Web Forms and more.
No credit card required.
Multi-Channel Ticketing Platform
Desk365 is a multi-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers, customer support portal, and more. This makes it easy to run help desk operations on a single platform for efficiently managing customer service requests, regardless of the channel from which they were received.
Affordable and Transparent Pricing
Provide fantastic customer support without breaking your bank. Desk365 provides you with all the essential features your support team would love to have at a much more affordable price than FocalScope. All-inclusive plan that covers all the features unlike FocalScope which has limited features and multiple plans forcing you into higher priced plans.
Ease of Use
Stop using complicated software for your support operations. Streamline your support operations to the next level by shifting to an easy-to-use and intuitive help desk using Desk365. Set-up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your help desk to Desk365.
Comparing Desk365 vs. FocalScope
Here is an in-depth feature comparison between Desk365 and FocalScope, two prominent customer support platforms in the industry,
Features
Desk365
FocalScope
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations
(More Robust & Powerful)
Knowledge Base
SLAs
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys
(Multiple Survey Types)
(Available only on higher tier plans)
Reports
(Multiple Custom Reports)
(Available only on higher tier plans)
Agent Collision Detection
Custom Statuses and Categories
API Access
Power Automate Connector
Azure AD Single Sign-On
(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial
(21 Days)
(30 Days)
Free Plan Available
Number of Users
Unlimited
Unlimited
Lowest Paid Plan
$10/agent/month
$9/agent/month
Highest Paid Plan
$10/agent/month
$39/agent/month
Last Updated Date: 1-April-2024
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Posted on
February 26, 2023
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Posted on
February 22, 2023
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.
Posted on
March 14, 2023
Why should you choose Desk365 over FocalScope?
Desk365’s simplicity, customizability, affordability, and premium set of features make it the best FocalScope alternative for the support team that wants to work efficiently and improve customer service.
Robust SLAs
Desk365 has a powerful SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.
Increase Agent Productivity
Create automation rules that are easy to set up and get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create advanced workflows based on different ticket/customer properties, keywords, events, SLAs, and more.
Gauge Customer Sentiment using Surveys
Create and send customer surveys to get immediate feedback from your customers. Analyze the data together with your team to identify areas of improvement, put a proper plan, and make the required changes in systems, processes, and teams to improve your support operations further.
Powerful & Detailed Reports
Customize your reports to get insights on what’s most important for your business. Monitor critical help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data and make the right decisions to improve your business using our comprehensive reports’ module.
Track Time Spent on Tickets
Understanding where your agents spend their valuable time and tracking their time spent on tickets is critical for any help desk. You can enter the exact time spent on a ticket or use a timer to keep track of it. Time tracking comes handy when you bill clients for time spent on tickets.
Customize Agent Roles
Decide how your support team members can access Desk365. For example, you may want newly joined members of your team to just have access to view the tickets and maybe add notes to them, but not respond to support requests. Roles can be set up for different scope levels (global, department, or individual) and feature levels.
Self-Service Portal for Customers
Provide your customers with a web-based online portal through which they can create and manage tickets, access solution articles from your Knowledge Base. Design the Support Portal according to your brand guidelines. Advanced options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Single Sign-on with Azure AD
Streamline user administration and, at the same time, provide secure access using Single Sign-on through Azure Active Directory. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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