Your best alternative to GLPI is here
Meet Desk365, a cloud-based modern helpdesk that lets you deliver outstanding customer service across multiple channels like Email, Support Portal, Microsoft Teams, Web Forms, and more.
Omni-Channel Ticketing Platform
With Desk365, you get a robust ticketing system, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This allows for seamless management of helpdesk requests across multiple channels, including Microsoft Teams, email, the support portal, and web forms.
Affordable and Transparent Pricing
Provide world class support at a cost-effective price. Desk365 provides you with all the advanced features your support team would love to have at a much more affordable price than GLPI. All-inclusive PRO plan covers all the features you need to provide great customer service unlike GLPI which has limited features.
Ease of use
Say goodbye to software that requires a steep learning curve and has a complex user interface. Elevate your support team’s experience with Desk365, an intuitive and user-friendly helpdesk solution. Set up is easy and let our onboarding experts assist you every step of the way as you transition to and implement Desk365.
Comparing Desk365 vs. GLPI
| Features | Desk365 | GLPI |
|---|---|---|
| Microsoft Teams App for Agents | ||
| Create tickets from Microsoft Teams | ||
| Email Ticketing | ||
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | (More Robust & Powerful) | |
| Knowledge Base | ||
| SLAs | ||
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | ||
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | |
| Reports | ||
| Custom Statuses | ||
| API Access | ||
| Power Automate Connector | ||
| Azure AD Single Sign-On | (Easy to set-up) | |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (45 Days) |
| Free Plan Available | ||
| Highest Paid Plan | $10/agent/month | €19/agent/month |
Last Updated Date: 15-May-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over GLPI?
Desk365’s simplicity, features, and customizability make it the best GLPI alternative for the support team that wants to work efficiently and improve customer service.
Create advanced workflow rules
With Desk365, it’s simple to establish and implement automation rules during ticket creation and updates. Our highly customizable and user-friendly interface allows for the creation of intricate workflows based on various ticket/customer characteristics, keywords, subject lines, SLAs, and more with ease.
SLAs that are simple to set up
Different SLA options are available that enable you to set up periodic reminders before the tickets are due and help you to stay on top of ticket deadlines. If needed, you can opt for a No SLA policy and also choose a different default SLA for different companies.
Measure Customer Sentiment using Surveys
Create and send surveys to get direct feedback from your customers. Evaluate customer satisfaction by measuring quantifiable data from these surveys. Collaborate with your team to analyze the data and pinpoint areas for improvement, then implement changes to enhance the performance of your support team.
Better & Advanced Reporting
Customize your reports to get insights on what’s most important for your business. Monitor critical helpdesk metrics such as ticket trends, customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions with our powerful reports.
Allow customers to find answers on their own
Create and share solution articles with ease using the Knowledge Base. Collaborate with other agents to review and publish articles, saving time and allowing customers to find answers to their problems independently, reducing the workload for your support team.
Customize Desk365 to suit your needs
Tailor your support portal, agent roles, ticket fields, workflows, and more to meet your specific needs. Create customized ticket views using easy to use filters that encompass all ticket fields, including any custom fields you have created.
Improved Collaboration
Collaborate on issues with shared notes and comments, and connect with internal product experts across your organization without leaving the Desk365 unified interface. Keep track of ticket activities and stay informed of all updates in one centralized inbox.
Partner That Helps You Succeed
Desk365 is well-liked by our customers because of our exceptional and friendly customer service. We are dedicated to ensuring customer satisfaction and go above and beyond to resolve issues and attentively listen to feedback to develop a product that meets your needs.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
