Looking for a GLPI alternative - Have you checked out Desk365?

Meet Desk365, the cloud-based helpdesk for delivering exceptional customer service across various channels. Explore why Desk365 might be the preferred choice over GLPI help desk software.

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Demand better: Say no to complexities

As you know GLPI is an open-source IT asset management and service management cloud-based software. It helps organizations keep track of their IT resources like hardware and software. GLPI simplifies tasks such as inventory management, incident tracking, user support, and knowledge management. It’s a tool that businesses use to organize and streamline their IT operations.

Navigating GLPI can be challenging; therefore, consider Desk365 as a more user-friendly and streamlined solution. Boost your team’s efficiency by cutting out the challenges of navigating complex interfaces and plugin compatibility issues. Let’s take a closer look at why Desk365 could be a fitting choice over GLPI help desk software, offering features that go beyond and cater to your specific needs.

Why is Desk365 considered one of the best GLPI alternatives in 2025?

Omni-Channel Ticketing Platform

With Desk365, you get a robust ticketing system, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This allows for seamless management of helpdesk requests across multiple channels, including Microsoft Teams, email, the support portal, and web forms.

Affordable and Transparent Pricing

Provide world class support at a cost-effective price. Desk365 provides you with all the advanced features your support team would love to have at a much more affordable price than GLPI. Desk365’s Pro Plans are designed to provide value at every level unlike GLPI which has limited features.

Ease of use

Say goodbye to software that requires a steep learning curve and has a complex user interface. Elevate your support team’s experience with Desk365, an intuitive and user-friendly helpdesk solution. Set up is easy and let our onboarding experts assist you every step of the way as you transition to and implement Desk365.

Comparing Desk365 vs. GLPI

Here is an in-depth feature comparison between Desk365 and GLPI, two prominent customer support platforms in the industry,

FEATURES

DESK365

GLPI

Microsoft Teams App for Agents

Create Tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

Reports

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Microsoft Entra ID Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 days)

(30 days)

Free Plan Available

Highest Paid Plan

$20/agent /month

€19/agent /month

Last Updated Date: 25-January-2025

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Why should you choose Desk365 over GLPI?

Desk365’s simplicity, features, and customizability make it the best GLPI alternative for the support team that wants to work efficiently and improve customer service.

Create advanced workflow rules

With Desk365, it’s simple to establish and implement automation rules during ticket creation and updates. Our highly customizable and user-friendly interface allows for the creation of intricate workflows based on various ticket/customer characteristics, keywords, subject lines, SLAs, and more with ease.

SLAs that are simple to set up

Different SLA options are available that enable you to set up periodic reminders before the tickets are due and help you to stay on top of ticket deadlines. If needed, you can opt for a No SLA policy and also choose a different default SLA for different companies.

Measure Customer Sentiment using Surveys

Create and send surveys to get direct feedback from your customers. Evaluate customer satisfaction by measuring quantifiable data from these surveys. Collaborate with your team to analyze the data and pinpoint areas for improvement, then implement changes to enhance the performance of your support team.

Better & Advanced Reporting

Customize your reports to get insights on what’s most important for your business. Monitor critical helpdesk metrics such as ticket trends, customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions with our powerful reports.

Allow customers to find answers on their own

Create and share solution articles with ease using the Knowledge Base. Collaborate with other agents to review and publish articles, saving time and allowing customers to find answers to their problems independently, reducing the workload for your support team.

Customize Desk365 to suit your needs

Tailor your support portal, agent roles, ticket fields, workflows, and more to meet your specific needs. Create customized ticket views using easy to use filters that encompass all ticket fields, including any custom fields you have created.

Improved Collaboration

Collaborate on issues with shared notes and comments, and connect with internal product experts across your organization without leaving the Desk365 unified interface. Keep track of ticket activities and stay informed of all updates in one centralized inbox.

Partner That Helps You Succeed

Desk365 is well-liked by our customers because of our exceptional and friendly customer service. We are dedicated to ensuring customer satisfaction and go above and beyond to resolve issues and attentively listen to feedback to develop a product that meets your needs.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.