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If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...

If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...

For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you...

Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...

Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...

If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...

If you’ve been looking for a Zendesk alternative, chances are it’s because the platform no longer feels like the right...

Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...

Are you tired of switching helpdesk platforms, and trying to find the one that best fits your budget? If you’ve...

As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...

There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...

Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...

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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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