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Stephen Mann on 17 Years of ITSM, AI’s Real Risk and More

Suvedha Balasubramanian August 7, 2026

Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each episode brings a different perspective from the support industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a

Previous Blogs

Help Desk

13 Best Email Management Software for 2026

Suvedha Balasubramanian
September 19, 2025 September 19, 2025

Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...

ITSM

ServiceNow vs Freshservice: Which ITSM Tool is Right for You?

Suvedha Balasubramanian
September 12, 2025 September 12, 2025

Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...

Help Desk

How to Use Monday.com as a Ticketing System?

Suvedha Balasubramanian
September 12, 2025 September 12, 2025

When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...

ITSM

15 Best IT Service Management Tools (ITSM Tools) in 2026

Suvedha Balasubramanian
September 8, 2025 September 8, 2025

Every business depends on technology to keep things running. When issues come up, the IT team is the one that...

Product Updates

Desk365 Product Updates – September 2025

Suvedha Balasubramanian
September 6, 2025 September 6, 2025

At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...

Help Desk

5 Best Internal Ticketing System in 2026

Suvedha Balasubramanian
September 1, 2025 September 1, 2025

Managing a team often means dealing with all kinds of requests, from replacing laptops to clarifying expense policies. Without a...

Help Desk

7 Benefits of a Helpdesk Ticketing System

Ramya Balakrishnan
September 1, 2025 September 1, 2025

Did you know that 93% of customers are more likely to make repeat purchases with companies that deliver excellent customer...

Product Updates

Desk365 Product Updates – Phase 2, August 2025

Ramya Balakrishnan
August 23, 2025 August 23, 2025

August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused...

Help Desk

10 Best Knowledge Base Software for 2026

Suvedha Balasubramanian
August 22, 2025 August 22, 2025

We’ve all experienced the frustration of waiting on hold, staring at the clock while listening to repetitive music, or worse,...

ITSM

Best ManageEngine ServiceDesk Plus Alternatives

Suvedha Balasubramanian
August 22, 2025 August 22, 2025

If you’ve been using ManageEngine ServiceDesk Plus, you’re probably familiar with how it helps streamline IT support and manage service...

ITSM

ManageEngine ServiceDesk Plus Reviews

Ramya Balakrishnan
August 18, 2025 August 18, 2025

If you’ve been in IT long enough, chances are you’ve either read ManageEngine ServiceDesk Plus reviews or at least heard...

ITSM

ManageEngine ServiceDesk Plus Pricing: The Complete Guide

Suvedha Balasubramanian
August 18, 2025 August 18, 2025

You are comparing help desk platforms for your IT team, and ServiceDesk Plus is on the shortlist partly because ManageEngine...