A robust and affordable TeamSupport alternative

Meet Desk365, a cloud-based modern helpdesk that allows you to provide outstanding customer service across various channels such as Email, Support Portal, Microsoft Teams, Web Forms, and more.

No credit card required.

Powerful Ticketing Platform

Desk365 offers a robust ticketing system, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This allows you to efficiently operate a helpdesk that functions well on Microsoft Teams and can handle requests from various channels such as email, support portal, and web forms.

Affordable and Transparent Pricing

Deliver exceptional support without breaking the bank. Desk365 offers all the premium features you desire at a more affordable cost. While helpdesk software like TeamSupport require purchasing higher-priced plans for additional features such as SLAs and custom reporting, Desk365 includes all features in its Pro Plan.

Ease of use

Stop using outdated software for your support operations. Enhance your support team’s experience by transitioning to Desk365, an easy-to-use and intuitive helpdesk software. Set-up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your help desk to Desk365.

Comparing Desk365 vs. TeamSupport

Features	Desk365	TeamSupport
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations	(More Robust & Powerful)
Knowledge Base
SLAs		(Available only on higher tier plans)
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys	(Multiple Survey Types)
Reports		(Advanced features available only in higher tier plans)
Agent Collision Detection
Custom Statuses and Categories
API Access		(Available only on higher tier plans)
Azure AD Single Sign-On	(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial	(21 Days)
Free Plan Available
Lowest Paid Plan	$10/agent/month	$49/agent/month
Highest Paid Plan	$10/agent/month	$119/agent/month

Last Updated Date: 24-Jan-2023

Choose a partner that helps you succeed

“We had a very antiquated IT ticket system that was badly in need of a replacement. We had been shopping for some time when we discovered Desk365. We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it seemed like a natural fit. Once we did a product demonstration, trialed the product and experienced the outstanding support that the Desk365 team provides—the decision was quite easy. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Since seeing the ease of use and functionality, other non-IT departments in the facility have used Desk365’s infrastructure to help track issues during projects—and our Maintenance Department has incorporated Desk365 as their primary ticket system. Truly an outstanding product with a knowledgeable, prompt and courteous staff. They’re always ready for good design ideas you may have and the turnaround on ideas is lightning fast.”

Ryan Geiler

IT Director, Community Medical Center

Why should you choose Desk365 over TeamSupport?

You don’t require a software that takes forever to load. Desk365’s features, customization options, and easy-to-use interface, make it the best TeamSupport alternative for your support team.

Boost Agent Efficiency

Create automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it simple to establish rules based on different ticket/customer properties, keywords, SLAs, subject lines, events, and more.

Robust SLAs

Desk365’s powerful SLA module allows you to create periodic reminders before the tickets are due and help you stay on top of ticket commitments. The option to implement a No SLA policy, use different default SLAs for various companies, and establish reminders and escalation rules to manage customer tickets is available.

Gather Customer Feedback using Surveys

Create and send surveys to obtain direct feedback from your customers. Evaluate customer satisfaction through the quantitative data obtained from the surveys. Work with your team to examine the results, pinpoint areas for improvement, and implement changes to enhance your support team’s performance.

Generate Powerful Reports

Customize your reports to get insights into what’s important for your business. Monitor critical metrics such as ticket volume data or agent performance and make informed decisions to enhance your business. Stay updated on the performance of your support team and make data-driven decisions using our robust reports module.

Self-Service Portal for Customers

Offer your customers an online portal where they can manage and create tickets, and access help center articles from your Knowledge Base. Personalize the Support Portal with your brand guidelines. Advanced options allow you to limit access to signed-in users, and even display specific articles to selected customers.

Customize Desk365 to suit your requirements

Customize your support portal, agent roles, ticket fields, workflows, and more to make the helpdesk behave how you want it to be. Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields.

Understand Customer Context Better

Get a 360 degree view of your customers and track their previous interactions with the support team through various channels, such as Support Portal, Phone, Teams, Email, and more. Easily monitor their entire ticket history at a quick glance in the same unified interface.

Partner that's always there for you

We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works better for you. Start your trial today to experience our outstanding customer service.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.