The modern TOPdesk alternative is here
Meet Desk365, a cloud-based modern helpdesk that lets you deliver excellent customer service across various channels like Email, Support Portal, Microsoft Teams, Web Forms and more.
Robust Ticketing Platform
Desk365 is a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to manage a help desk that seamlessly operates on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, and more.
Affordable and Transparent Pricing
Offer excellent support at a cost-effective price. Desk365 offers you all the premium features you love at a much more affordable price. If you need additional features like SLAs, Customer Surveys etc. you must purchase higher priced plans in TOPdesk, while Desk365 has a single Pro Plan that covers all the features.
Ease of use
Stop using complicated software for your support operations. Elevate your support operations with Desk365, a user-friendly and intuitive help desk solution. Set-up is effortless and our onboarding experts will help you throughout your journey as you transition and onboard your help desk to Desk365.
Comparing Desk365 vs. TOPdesk
|Microsoft Teams App for Agents|
|Create tickets from Microsoft Teams|
|Customer Support Portal|
|Web Form / Web Widget|
|Automations||(More Robust & Powerful)|
|SLAs||(Available only on higher tier plans)|
|Custom Email Servers|
|Custom Ticket Fields|
|Customer Surveys||(Multiple Survey Types)||(Available only on higher tier plans)|
|Reports||(Multiple Custom Reports)|
|Agent Collision Detection|
|Custom Statuses and Categories|
|Power Automate Connector|
|Azure AD Single Sign-On||(Easy to set-up)|
|Onboarding Specialist||(Available only on higher tier plans)|
|Email Support||(Available only on higher tier plans)|
|Free Trial||(21 Days)||(30 Days)|
|Free Plan Available|
|Lowest Paid Plan||$10/agent/month||Available only on request!|
|Highest Paid Plan||$10/agent/month||Available only on request!|
Last Updated Date: 24-May-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over TOPdesk?
Desk365’s versatile features, customizability, and ease of use make it the best TOPdesk alternative for the support team that wants to work efficiently and enhance customer service.
Boost Agent Productivity
Create automation rules that are easy to set up and get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, allows you to effortlessly create complex workflows based on different ticket/customer properties, keywords, subject line, SLAs, and more.
Desk365 has a powerful SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket commitments. You can opt for a No SLA policy if required, have different default SLAs for various companies, and set up reminders and escalation rules to stay on top of customer tickets.
Measure Customer Feedback using Surveys
Create and send surveys to get direct feedback from your customers. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the results with your team to pinpoint areas for improvement and make the necessary changes to further enhance your support team performance.
Create Powerful Reports & Dashboards
Customize your reports to focus on what matters most for your business. Monitor important metrics such as ticket trends or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful reporting module.
Self-Service Portal for Customers
Provide your customers with an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Advanced options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even show specific articles to specific customers.
Better & Improved Collaboration Features
Collaborate seamlessly across departments in your organization to deliver prompt customer support. Allow agents to exchange comments and private notes on specific tickets and consult with internal product experts within your organization directly from the Desk365 unified inbox. Merging similar tickets is simple and you can also break down complex issues into smaller child tickets.
Track Time Spent on Tickets
Monitoring the time each agent spends on tickets is essential for any help desk. You can either enter the precise time spent on a ticket or use a timer to keep a track of it. Time tracking is beneficial when billing clients for the duration of work on tickets.
Partner That Helps You Succeed
We always strive for customer happiness and go beyond the boundaries to address any issues and deeply listen to your feedback to create a product that works for you. Begin your trial now to experience our exceptional customer service.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.