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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

john noctor

John Noctor on Why Curiosity Separates the Best Service Desks From the Rest

Suvedha Balasubramanian September 4, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people who’ve lived through endless escalations and multiple waves of technology change. In an AI-first era, human expertise and the perspective of veterans that have been there done that help elevate, validate, and enrich

Previous Blogs

Product Updates

Launching Desk365 Premium: Our Most Advanced Helpdesk Plan

Ramya Balakrishnan
February 14, 2026 February 14, 2026

Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...

Help Desk

How to Create a Ticketing System in ClickUp?

Suvedha Balasubramanian
February 3, 2026 February 3, 2026

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...

Help Desk

Helpdesk Trends 2026: 5 Shifts Redefining Support Teams

Ranjani Raghupathi
January 30, 2026 January 30, 2026

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

Help Desk

9 Best Email Ticketing Systems for Shared Inboxes in 2026

Suvedha Balasubramanian
January 23, 2026 January 23, 2026

If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...

Help Desk

Ticket Management System: A Comprehensive Guide

Suvedha Balasubramanian
January 21, 2026 January 21, 2026

If you work in IT support, you already know about this struggle. People report issues in five different ways: your...

Help Desk

11 Best Freshdesk Alternatives for Customer Support Teams

Suvedha Balasubramanian
January 19, 2026 January 19, 2026

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

Customer Service

117 Customer Service Statistics You Need to Know in 2026

Suvedha Balasubramanian
January 6, 2026 January 6, 2026

In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...

Microsoft Teams

How to Use Microsoft Teams as a Helpdesk?

Suvedha Balasubramanian
January 5, 2026 January 5, 2026

Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....

Help Desk

5 Best Crow Canyon Alternatives You can Consider in 2026

Suvedha Balasubramanian
December 29, 2025 December 29, 2025

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

Customer Service

Customer Service in Education: Why it Matters?

Ramya Balakrishnan
December 29, 2025 December 29, 2025

When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...

Help Desk

10 Best Zoho Desk Alternatives and Competitors in 2026

Suvedha Balasubramanian
December 23, 2025 December 23, 2025

If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...

Customer Service

9 Best Omnichannel Customer Support Platforms for 2026

Suvedha Balasubramanian
December 23, 2025 December 23, 2025

Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help,...