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We’ve all had that one phone charger that works only when the cable is bent at just the right angle. You tell yourself you’ll replace it soon. But once you find the right angle, you prop the cable up and carry
Suvedha Balasubramanian
Customers shouldn’t have to search through dozens of articles to find a simple answer. Support agents shouldn’t have to dig...
Suvedha Balasubramanian
Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...
Ramya Balakrishnan
An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...
Suvedha Balasubramanian
If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It...
Suvedha Balasubramanian
Zendesk says it is reinventing how customer support software gets priced. CEO Tom Eggemeier is talking up “resolution pricing”, an...
Suvedha Balasubramanian
If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...
Suvedha Balasubramanian
If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about...
Anand Raju
70% of customers expect connected, seamless processes across teams, meaning businesses need to break down silos in communication. Effective communication...
Suvedha Balasubramanian
Ever had one of those mornings where everything seems to fall apart at once?Your website is down, customers are flooding...
Ramya Balakrishnan
Now that Halloween is done, it’s that time of the year to gear up for Thanksgiving, Black Friday, Christmas, and...
Suvedha Balasubramanian
If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...
Ramya Balakrishnan
If you’ve ever tried to measure how well your customer support team is doing, you probably started with the basics,...
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