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We’ve all had that one phone charger that works only when the cable is bent at just the right angle. You tell yourself you’ll replace it soon. But once you find the right angle, you prop the cable up and carry
Ramya Balakrishnan
Release week here at Desk365, and that means more features, enhancements, and improvements coming your way. This release specifically is...
Suvedha Balasubramanian
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Suvedha Balasubramanian
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
Suvedha Balasubramanian
Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...
Ramya Balakrishnan
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Suvedha Balasubramanian
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
Suvedha Balasubramanian
TL;DR IT asset management (ITAM) software tracks every device, license, and vendor from purchase to retirement in one place. Desk365...
Suvedha Balasubramanian
You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Suvedha Balasubramanian
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
Ranjani Raghupathi
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
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