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If you’re migrating out of Freshdesk, we’ve launched just the thing for you. Introducing a new, simplified migration interface, which makes it easier to move your existing support data from Freshdesk to Desk365 in just a few clicks. This relese,
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Suvedha Balasubramanian
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
Ranjani Raghupathi
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
Suvedha Balasubramanian
If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...
Suvedha Balasubramanian
If you work in IT support, you already know about this struggle. People report issues in five different ways: your...
Suvedha Balasubramanian
If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...
Suvedha Balasubramanian
In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...
Suvedha Balasubramanian
Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....
Suvedha Balasubramanian
Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...
Ramya Balakrishnan
When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...
Suvedha Balasubramanian
If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...
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