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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Arsen Misakyan on Why AI Won’t Make the Hard Calls

Suvedha Balasubramanian August 15, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a different perspective from the industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a set of

ITSM

Asset Panda Reviews: Is it Worth it?

Suvedha Balasubramanian
May 19, 2026 May 19, 2026

To understand how Asset Panda performs as an IT asset management platform, we looked at its core features, usability, support...

ITSM

Asset Panda Pricing: How Much Does it Cost?

Suvedha Balasubramanian
May 14, 2026 May 14, 2026

When you’re managing a business, keeping track of your assets can get messy fast. Laptops, tools, equipment, vehicles, furniture, and...

Help Desk

MSP Helpdesk – Why Managed Service Providers Need One

Ramya Balakrishnan
May 14, 2026 May 14, 2026

Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...

Customer Service

Multilingual Customer Support: Why it Matters More Than Ever

Suvedha Balasubramanian
May 12, 2026 May 12, 2026

Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...

Product Updates

Desk365 Product Updates – May 2026

Ramya Balakrishnan
May 8, 2026 May 8, 2026

We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...