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Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset Management, security, AI, search, automation, migrations, and many smaller improvements across the platform. Some updates introduced entirely new capabilities, while
Suvedha Balasubramanian
If you’re exploring ways to optimize workflows, automate processes, or improve team collaboration, you’ve probably come across AtomicWorks. While it’s...
Ramya Balakrishnan
“One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you...
Suvedha Balasubramanian
Tidio is a customer support platform that helps businesses connect with their customers through live chat, chatbots, and email. When...
Suvedha Balasubramanian
If you’re weighing the options between Zendesk and Jira Service Management, you’re likely wondering which one will best suit your...
Suvedha Balasubramanian
Conversational AI is changing the game in customer service — but not by replacing people. Instead, it’s becoming a powerful...
Ramya Balakrishnan
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether...
Suvedha Balasubramanian
If you’re looking to compare customer support platforms, HappyFox might be on your radar. With its easy-to-use ticketing system and...
Ranjani Raghupathi
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
Ramya Balakrishnan
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Ramya Balakrishnan
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Suvedha Balasubramanian
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
Ramya Balakrishnan
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
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