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Unthread fits Slack-first teams best. If your IT team works in Microsoft Teams, Desk365 and Freshservice are the alternatives to compare first. Unthread is an AI helpdesk that turns Slack and Microsoft Teams messages into tickets. It shows up on
Suvedha Balasubramanian
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
Suvedha Balasubramanian
TL;DR – Best Internal ticketing systems Best overall for Microsoft 365 organizations: Desk365. Employees raise and track tickets inside Microsoft...
Ramya Balakrishnan
Did you know that 93% of customers are more likely to make repeat purchases with companies that deliver excellent customer...
Ramya Balakrishnan
August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused...
Suvedha Balasubramanian
TL; DR – Best knowledge base software at a glance Desk365 (helpdesk with a built-in KB): Best for IT teams...
Suvedha Balasubramanian
If you’ve been using ManageEngine ServiceDesk Plus, you’re probably familiar with how it helps streamline IT support and manage service...
Ramya Balakrishnan
If you’ve been in IT long enough, chances are you’ve either read ManageEngine ServiceDesk Plus reviews or at least heard...
Suvedha Balasubramanian
You are comparing help desk platforms for your IT team, and ServiceDesk Plus is on the shortlist partly because ManageEngine...
Ranjani Raghupathi
Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard...
Suvedha Balasubramanian
You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product...
Ramya Balakrishnan
At Desk365, it’s often the subtle changes that make a world of difference to how your team works day to...
Ramya Balakrishnan
Let’s be honest, searching for the perfect ITSM tool can feel like falling into a rabbit hole. You’re probably hopping...
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