How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How To: Add Custom Ticket Types in Desk365 In today’s fast-paced business environment, customer support is a critical aspect of building customer loyalty and growing revenue. The ability to promptly and accurately respond to customer issues can set a company apart from its competitors. At Desk365, we’re introducing a new feature that allows support teams to add

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Using Original Contact as Ticket Requester in Teams

Desk365 streamlines conversational ticketing for Microsoft Teams, making it effortless for support agents to create tickets from incoming messages using the Desk365 Teams Support Bot. Previously, if an agent created a ticket from Teams Chat and Public Channels on behalf of another user, the ticket would be created but it

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How To: Customize the Desk365 Teams Support Bot

Desk365 Teams Support Bot is used by your Contacts (customers/users/end-users/employees/students) to create tickets, check on statuses, and respond to agents all from within Microsoft Teams. At Desk365, we deeply listen to our customers, and we have rolled out a slew of enhancements to the Teams Support Bot this week. The

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How To: Customize the Home Tab in Desk365 The Home Tab in Desk365 is useful to get a bird’s eye view of the overall performance of your helpdesk. Till date, this dashboard view was fixed and couldn’t be customized. But, as more customers reached out to us to add options to the Home Tab to measure different

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How To: Create and Send Customer Surveys Getting timely feedback from your customers as they interact with your support team is imperative to understand and improve your customer experience. And, the best way to get timely feedback is to send out surveys whenever a ticket is resolved or closed. With quantifiable data from these surveys you

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