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If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It is one of the biggest reasons patients complain, staff feel overwhelmed, and processes break down. Long waiting times, constant follow-up
If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It...
Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting...
If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...
If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about...
Ever had one of those mornings where everything seems to fall apart at once?Your website is down, customers are flooding...
Now that Halloween is done, it’s that time of the year to gear up for Thanksgiving, Black Friday, Christmas, and...
If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...
If you’ve ever tried to measure how well your customer support team is doing, you probably started with the basics,...
Running a business is costly budgets are tight, and every penny counts. But what if you could acquire the tools...
Customer service is people work. Some days you end a shift smiling because you solved something that really mattered. Other...
We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and...
Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...
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