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As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling escalated issues. A customer has reached their breaking point, and now it’s in your hands to turn their frustration into
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
I came across a simple question on Reddit. “What is ServiceNow?” Sounds basic. But the answers were surprisingly complex. One...
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...
If you work in IT support, you already know about this struggle. People report issues in five different ways: your...
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