Figuring out ManageEngine ServiceDesk Plus pricing can feel like a bit of a maze. There are multiple editions to choose from, cloud and on-premises options, and extra costs that are not always obvious right away.
Pick the wrong setup and you could end up paying for features you never touch, or worse, missing the tools your team actually needs. Forget to factor in things like extra asset packs or live chat and the final bill can hit harder than expected, making budget planning and comparing it to alternatives like ServiceNow, Freshservice, Desk365 or Jira Service Management a real headache.
That is exactly why this post lays it all out clearly. We will walk through how the pricing structure works, what you get in each edition, how the costs scale as you grow, and where the hidden charges can creep in so you can make a confident decision about whether ServiceDesk Plus is the right fit for your team and your budget.
ManageEngine ServiceDesk Plus Cloud pricing breakdown
Here is the breakdown of the ManageEngine ServiceDesk Plus Cloud pricing
1. Editions overview
When you choose ManageEngine ServiceDesk Plus, you first pick your edition:
Standard – IT help desk only. Starts at $13 per technician/month.
Professional – IT help desk + asset management. Starts at $27 per technician/month.
Enterprise – Full ITSM: IT help desk + asset management + change management + projects. Starts at $67 per technician/month.
2. How the pricing is structured
You pay based on:
Number of technicians (support staff who work on tickets)
Number of IT assets (only applies for Professional and Enterprise)
Monthly or yearly billing
3. Pricing examples (yearly)
Small teams
- 2 techs (and 250 assets for Professional/Enterprise)
Standard: $0 (likely covered under a free or included tier)
Professional: $645/year
Enterprise: $1,595/year
5 techs (and 500 assets)
Standard: $0
Professional: $1,545/year
Enterprise: $3,895/year
Medium teams
- 10 techs (and 500 assets)
Standard: $1,545/year
Professional: $2,945/year
Enterprise: $7,795/year
20 techs (500 assets for Professional, 1,000 for Enterprise)
Standard: $3,145/year
Professional: $5,945/year
Enterprise: $14,095/year
Larger teams
- 50 techs (1,000 assets for Professional, 2,000 for Enterprise)
Standard: $6,245/year
Professional: $13,945/year
Enterprise: $27,995/year
100 techs (1,000 assets for Professional, 2,000 for Enterprise)
Standard: $10,945/year
Professional: $24,945/year
Enterprise: $38,995/year
200 techs (1,000 assets for Professional, 3,000 for Enterprise)
Standard: $19,545/year
Professional: $42,845/year
Enterprise: $59,795/year
4. Key takeaways for buyers
Small IT teams under 5 techs can get started quite cheaply, especially if asset tracking is not required.
Professional is worth it if you need built-in asset management.
Enterprise is the choice for full ITIL processes, including change and project management.
Pricing scales linearly with the number of technicians, so doubling your techs roughly doubles your cost.
Assets have set limits per edition, so larger organizations need to plan for asset capacity.
| Technicians / Assets | Standard ($/year) | Professional ($/year) | Enterprise ($/year) |
|---|---|---|---|
| 2 tech / 250 assets | $0 | $645 | $1,595 |
| 5 tech / 500 assets | $0 | $1,545 | $3,895 |
| 10 tech / 500 assets | $1,545 | $2,945 | $7,795 |
| 20 tech / 500 assets (1,000 for Enterprise) | $3,145 | $5,945 | $14,095 |
| 50 tech / 1,000 assets (2,000 for Enterprise) | $6,245 | $13,945 | $27,995 |
| 100 tech / 1,000 assets (2,000 for Enterprise) | $10,945 | $24,945 | $38,995 |
| 200 tech / 1,000 assets (3,000 for Enterprise) | $19,545 | $42,845 | $59,795 |
Add-ons overview
Add-ons are extra modules or capabilities that you can purchase on top of your chosen edition. They let you extend functionality without upgrading the entire plan.
Standard edition (IT help desk)
No CMDB (not available in Standard)
Service catalog – $1,595/year
Project management – $1,595/year
Problem management – $1,595/year
Change and release management – $3,195/year
Live chat – $65 per technician per year
Professional edition (IT help desk + asset management)
CMDB – $1,595/year
Service catalog – $1,595/year
Project management – $1,595/year
Problem management – $1,595/year
Change and release management – $3,195/year
Live chat – $65 per technician per year
Enterprise edition (IT help desk + asset management + change + projects)
All major ITSM modules included (CMDB, service catalog, project management, problem management, change and release management)
Only paid add-on:
Live chat – $65 per technician per year
Key takeaways
Enterprise includes almost everything by default, you only need to pay extra if you want live chat.
Standard and Professional require add-on purchases for advanced ITIL modules like CMDB, problem/change management, and service catalog.
Live chat is always separate, no matter which edition you choose.
For teams that need multiple ITIL processes, it may be cheaper to upgrade to Enterprise than to buy several add-ons separately.
Figuring out ManageEngine ServiceDesk Plus pricing can feel like a bit of a maze. There are multiple editions to choose from, cloud and on-premises options, and extra costs that are not always obvious right away.
Pick the wrong setup and you could end up paying for features you never touch, or worse, missing the tools your team actually needs. Forget to factor in things like extra asset packs or live chat and the final bill can hit harder than expected, making budget planning and comparing it to alternatives like ServiceNow, Freshservice, Desk365 or Jira Service Management a real headache.
That is exactly why this post lays it all out clearly. We will walk through how the pricing structure works, what you get in each edition, how the costs scale as you grow, and where the hidden charges can creep in so you can make a confident decision about whether ServiceDesk Plus is the right fit for your team and your budget.
Feature breakdown
| Feature Category | Standard (Help Desk Only) | Professional (Help Desk + Asset Management) | Enterprise (Full ITSM + Projects) |
|---|---|---|---|
| Core help desk | Incident management, help-desk features, SLA, reports, portal, knowledge base | Same as Standard | Same as Standard |
| Authentication & import | Active Directory/LDAP, CSV import | Same as Standard | Same as Standard |
| Automation & workflows | Business rules, SLA, auto-assign, alerts, surveys | Same as Standard | Same as Standard |
| Asset management | — | Hardware/software asset tracking, lifecycle, SCCM integration, audits | Same as Professional |
| Advanced ITSM modules | — | — | Incident enhancements, problem & change management, service catalog, CMDB, release management, IT project management |
| Customization & control | Basic request customization, dashboard | Same as Standard | Adds fine-grained change/release controls, project templates, workflows |
| Add-ons available | — | CMDB, service catalog, problem/change modules (may require extra fees) | Included in Enterprise |
Why users choose each edition
Standard: Ideal if you need essential helpdesk capabilities—ticketing, self-service, reporting—without asset tracking or advanced ITIL features.
Professional: Go for this if your team wants integrated asset management—like tracking hardware/software and purchase contracts—without the full ITSM suite.
Enterprise: The all-in-one package for organizations that require comprehensive ITIL-aligned features including problem/change management, CMDB, release, project, and service catalog capabilities.
Why it matters?
Feature fit: Don’t pay for high-end ITIL modules if you only need basic ticket tracking.
Scalability: If your team grows or your IT processes mature, the path to Enterprise gives you room to expand.
Budget clarity: Knowing what’s included vs. optional add-ons helps avoid unexpected costs.
ManageEngine ServiceDesk Plus vs Desk365
| Feature | Desk365 | ManageEngine ServiceDesk Plus |
|---|---|---|
| Free plan | Free for 3 agents & 50 tickets/month | Free for up to 5 technicians (Standard edition) |
| Simpler setup & onboarding | Very easy, no-code, instant onboarding | Setup can be more involved, especially on-premise; cloud version is quicker |
| Ticket management (Email, MS Teams, Web) | Native and seamless | Available in all editions |
| Create ticket from Microsoft Teams | Native, works inside Teams | Works via Teams integration, not fully native |
| Deep Microsoft Teams integration | Strong native support | Integration available, but less embedded than Desk365 |
| Knowledge base | ✅ | ✅ |
| Workflow automation | Basic in Standard, advanced in Plus | Extensive automation, workflows, and orchestration across editions |
| SLA management | ✅ | ✅ |
| Custom ticket forms / roles | ✅ | ✅ (more granular in higher editions) |
| Customer portal / widgets | ✅ | ✅ |
| Change management | ✅ | Included in Enterprise or as add-on for lower editions |
| Asset management (CMDB) | ❌ | Included in Professional and Enterprise editions |
| Service catalog | ❌ | Included in Enterprise or as add-on for lower editions |
| Advanced automation (AI / orchestration) | Advanced rules & triggers in Plus | Predictive intelligence, AI assistant, and orchestration built-in |
| Analytics & reporting | Custom + scheduled exports | 400+ prebuilt reports, advanced analytics, and dashboards |
| Custom roles & permissions | ✅ | ✅ |
| Security (IP whitelisting, audit logs) | ePHI fields in Plus | Role-based access, audit logs, IP restrictions |
| CSAT surveys | ✅ | ✅ |
| Time tracking & tasks | ✅ | ✅ |
| Microsoft Entra ID sync | ✅ | ✅ |
| Adaptive cards support | Fully supported in MS Teams | Not supported |
| Power Automate integration | Native support | Not natively supported |
| Support level | Free setup & priority support (even in free plan) | Standard to premium depending on plan |
| Responsiveness & feature updates | Fast, agile team, quick rollouts | Slower updates unless on higher plans |
ManageEngine ServiceDesk Plus is a full-scale IT service management platform built for teams that need deep ITIL processes, asset tracking, advanced automation, and customization. It’s powerful, highly scalable, and works both in the cloud and on-prem, making it a fit for everything from small IT teams to large enterprises with complex needs.
Desk365 is a modern, cloud-based helpdesk built for speed, simplicity, and seamless Microsoft Teams integration. It’s quick to set up, easy to use, and lets agents and end users handle tickets without leaving Teams. While it doesn’t offer the heavy ITIL modules or asset management that ManageEngine does, it covers the core helpdesk essentials—ticketing, automation, knowledge base, and SLA tracking. The team behind it ships new features quickly, so the platform continues to improve at a rapid pace.
Here’s how Jeremy from Concurrent sums up Desk365’s product updates,
"Desk365 listens. The platform evolves based on real user feedback, and that makes a huge difference."
One customer shared that Desk365 is the best ticketing system they’ve ever used. They praised its intuitive interface, full customization options, and seamless integration with Microsoft 365. What stood out most to them was that new features are rolled out almost every week, showing a strong commitment to continuous improvement.
Read how customers put Desk365 to work—streamlining internal ops, supporting external users, and scaling smarter with a helpdesk that actually helps.
Save your customer support cost with Desk365!
Desk365 offers a comprehensive set of features starting at $12. It’s an affordable and effective solution that can meet your ticketing system needs without breaking the bank.
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Workflow Automation
- Multiple Business Hours
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- 'Share To' Tickets
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- Multiple Groups/Departments
- Draft with AI
- AI Agent
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Scheduled Reports
- Import Data
Customization
- Custom Email Servers
- Custom Domain
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Entra ID Single Sign-on
- Microsoft Entra ID Sync
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
Switch to a better Ticketing System now!
Sign up for a free trial or book a demo with Desk365 today and discover how it can elevate your customer support to new heights.
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