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If you are using Spiceworks, you probably like that it is simple and gets the basics done. But many teams eventually run into a few limits, like an older end-user experience, minimal automation, basic reporting, and difficulty scaling across multiple
Have you ever wondered how much time your support agents spend searching for the information they need to assist customers...
In an ideal scenario, every customer would use your product effortlessly, without any issues. And while that might be true...
In today’s fast-paced world, customer expectations are higher than ever. Businesses are under constant pressure to stay connected with their...
Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do...
Customer service teams are driven by a single goal: to provide exceptional support and ensure every customer leaves satisfied. But...
In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your...
Ever find yourself stuck in repetitive tasks like entering data, tracking SLAs, or sending the same emails over and over?...
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their...
At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve...
A recent survey found that 69% of customers prefer solving problems on their own, while 80% expect businesses to be...
Drowning in customer queries? You’re not alone. 67% of customers say that faster response times significantly improve their satisfaction with...
Microsoft Teams has seen exponential growth in recent years. During the early months of the COVID-19 pandemic, active users surged...
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