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Imagine a mid-sized company where Microsoft Teams is the main communication tool, and the IT team supports around 200 employees. Every day, requests come in from everywhere. One employee drops a message in a group chat saying their VPN is not
Zendesk has positioned itself as a leading player in helpdesk software, with over 50,000 paying clients, mainly small businesses in...
Before you decide to invest in and use Freshdesk, it’s important to get a clear picture of what it offers....
When it comes to managing tasks and projects, Asana is one of the most popular tools on the market, with...
In today’s competitive market, businesses are constantly on the lookout for tools that can improve their efficiency and customer service....
When looking for a simple, budget-friendly solution to manage tasks or support requests, several options are available, such as SharePoint,...
Whether you’re running a B2B or B2C company keeping customers happy is vital. Having the right tools to manage customer...
When looking for a simple, budget-friendly solution to manage tasks or support requests, there are several options, including SharePoint, Google...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Curious about the difference between a help desk vs service desk? While both of these IT tools seem similar at...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
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