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Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and everyone knows how to answer every question. But as your business starts growing, more customers, more channels, more demands, and
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile...
Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many...
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and...
SharePoint is a go-to tool for over 200 million users, offering a wide range of features for collaboration and productivity....
60% of consumers say that quick resolution times are critical to their experience with a company. This stat shows that...
Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges...
Do you provide your customers with a great experience when they reach out for help? Is your customer service team...
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses....
If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving...
Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to...
The core objective of a helpdesk is to provide quick and effective customer support. To achieve this, streamlined processes, strong...
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to...
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