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In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the last decade, I’ve seen: The market explode to 400+ helpdesk vendors Countless David vs. Goliath battles play out Platforms rise, plateau, and quietly disappear Campaigns,
If you work for a SaaS company, you know the excitement of building a new product, but you also know...
Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...
If you have ever felt like your team spends half the day hunting for answers or repeating the same information...
Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...
An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big...
If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It...
Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting...
If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...
If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about...
70% of customers expect connected, seamless processes across teams—meaning businesses need to break down silos in communication.. In today’s fast-paced...
Ever had one of those mornings where everything seems to fall apart at once?Your website is down, customers are flooding...
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