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If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails, calls, chat messages, and endless pings can make it hard to track what’s been fixed and what still needs attention.
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
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