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If you have ever felt like your team spends half the day hunting for answers or repeating the same information to customers, you are not alone. As businesses grow, the amount of knowledge they need to manage grows with them.
Customer service is people work. Some days you end a shift smiling because you solved something that really mattered. Other...
We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and...
Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...
If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you...
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...
If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
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