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With this release, you can now print Knowledge Base articles directly from the Support Portal and Microsoft Teams, work with full JSON data for section-based dropdowns, manage ticket and time entry categories through a more organized interface, start ticket timers
Kavya D
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...
Anand Raju
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
Nithi Subramaniam
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
Anand Raju
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...
Anand Raju
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...
Nithi Subramaniam
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...
Anand Raju
Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to...
Anand Raju
Providing top-notch customer support is a crucial aspect of any business. In fact, nearly 90% of Americans use customer service...
Anand Raju
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions,...
Anand Raju
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has...
Anand Raju
According to the reports, 80% of consumers are more likely to purchase from a brand that offers personalized experiences However,...
Ramya Balakrishnan
Let me explain something that confuses a lot of people when they first hear about IT support levels. Why are...
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