Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
If you are using Spiceworks, you probably like that it is simple and gets the basics done. But many teams eventually run into a few limits, like an older end-user experience, minimal automation, basic reporting, and difficulty scaling across multiple
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Are you tired of switching helpdesk platforms, and trying to find the one that best fits your budget? If you’ve...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
Accordion Content
Accordion Content
Watch Video
AI Agent
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Explore All Features
Banking and Finance
Healthcare
MSP
Government 
Non Profit
IT Services
Customer Support
Human Resources
Facilities
