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Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help, they expect the context to follow them. Most support platforms still rely on disconnected channels. A customer starts with email, switches to
Let’s be honest — picking the right ITSM tool isn’t easy. Everyone’s promising “seamless ticketing,” “powerful automations,” and “AI magic,”...
If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on...
Let’s be honest, no matter what industry you’re in, you’ve probably heard the term customer service thrown around more times...
As a business, providing excellent service means not only delivering on promises but also handling mishaps with grace and empathy....
When it comes to customer support, Zendesk has long been a dominant force, offering a comprehensive suite of tools designed...
Let’s face it — managing client relationships can sometimes feel like juggling. Emails, phone calls, meetings, and endless files can...
Delivering quality customer support isn’t just a priority — it’s a necessity. A 2021 study revealed that 59% of customers...
If you’re using SuperOps or considering it, you’re probably already familiar with its promise as a modern all-in-one platform for...
Looking for a more efficient way to streamline your customer support? Zoho Desk could be just what you’re looking for....
AI adoption has really taken off in recent years, and it’s becoming a game changer for a lot of industries....
Here at Desk365, we think the best way to wrap up Q2 2025 is by launching new features and making...
If you’re exploring ways to optimize workflows, automate processes, or improve team collaboration, you’ve probably come across AtomicWorks. While it’s...
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