Desk365 Blog

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...

An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...

Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting...

If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...

If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...

If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...

Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...

Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...