Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Search

Figuring out ManageEngine ServiceDesk Plus pricing can feel like a bit of a maze. There are multiple editions to choose...

Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard...

Let’s be honest, searching for the perfect ITSM tool can feel like falling into a rabbit hole. You’re probably hopping...

Managing IT services efficiently is essential for keeping everything running smoothly. From tracking incidents and automating workflows to improving collaboration...

As businesses grow and their IT needs evolve, many will eventually look for Freshservice alternatives. While Freshservice is a solid...

Tired of switching between tools just to track bugs, service requests, or internal tasks? If you’re already using Azure DevOps...

If you’re on the hunt for an IT service management (ITSM) solution, there’s a good chance you’ve come across Freshservice—Freshworks’...

Let’s be honest — picking the right ITSM tool isn’t easy. Everyone’s promising “seamless ticketing,” “powerful automations,” and “AI magic,”...

If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on...

When it comes to customer support, Zendesk has long been a dominant force, offering a comprehensive suite of tools designed...

Delivering quality customer support isn’t just a priority — it’s a necessity. A 2021 study revealed that 59% of customers...

If you’re using SuperOps or considering it, you’re probably already familiar with its promise as a modern all-in-one platform for...

Accordion Content

                   
Descriptive Image Text

Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

Watch video

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

Watch Video

Descriptive Text Here