Desk365 Blog

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...

If you work in IT support, you already know about this struggle. People report issues in five different ways: your...

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...

Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...

An HR ticketing system sounds simple on paper: employees submit a question, HR answers it, and everything moves a little...

Zendesk says it is reinventing how customer support software gets priced. CEO Tom Eggemeier is talking up “resolution pricing”, an...

If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...