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Imagine a mid-sized company where Microsoft Teams is the main communication tool, and the IT team supports around 200 employees. Every day, requests come in from everywhere. One employee drops a message in a group chat saying their VPN is not
If you’ve ever worked in IT, you know how chaotic things can get when support requests start flooding in. Emails,...
If you’ve ever tried to measure how well your customer support team is doing, you probably started with the basics,...
Running a business is costly budgets are tight, and every penny counts. But what if you could acquire the tools...
Customer service is people work. Some days you end a shift smiling because you solved something that really mattered. Other...
We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and...
Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...
If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you...
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...
If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...
If you’ve been looking for a Zendesk alternative, chances are it’s because the platform no longer feels like the right...
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