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In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the last decade, I’ve seen: The market explode to 400+ helpdesk vendors Countless David vs. Goliath battles play out Platforms rise, plateau, and quietly disappear Campaigns,
If you’ve been looking for a Zendesk alternative, chances are it’s because the platform no longer feels like the right...
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Microsoft Teams has seen exponential growth in recent years. During the early months of the COVID-19 pandemic, active users surged...
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Are you tired of switching helpdesk platforms and trying to find the one that best fits your budget? If you’ve...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
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