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Imagine a mid-sized company where Microsoft Teams is the main communication tool, and the IT team supports around 200 employees. Every day, requests come in from everywhere. One employee drops a message in a group chat saying their VPN is not
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Microsoft Teams has seen exponential growth in recent years. During the early months of the COVID-19 pandemic, active users surged...
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Are you tired of switching helpdesk platforms and trying to find the one that best fits your budget? If you’ve...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
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