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Experts love to talk about agent efficiency in customer support, more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates,...
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed...
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the...
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide....
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million...
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...
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