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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

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Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...

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UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...

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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
    
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
    
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
    
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Customer Stories Case studies on how customers use Desk365 to streamline support.
    
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EXPLORE ALL FEATURES
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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
Video Icon
Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
Blog Icon
Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
Help Icon
Customer Stories Case studies on how customers use Desk365 to streamline support.
Glossary Icon
Glossary Providing definitions of specific customer service terms to aid comprehension.
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Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
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Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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