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Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through a call nobody logs. By the time a third client pings you on Teams, nobody remembers what got fixed and
Ramya Balakrishnan
We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...
Ramya Balakrishnan
Customers these days don’t just “reach out”; they expect you to be everywhere. Whether it’s email, live chat, social media,...
Ramya Balakrishnan
Release week here at Desk365, and that means more features, enhancements, and improvements coming your way. This release specifically is...
Suvedha Balasubramanian
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Suvedha Balasubramanian
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
Suvedha Balasubramanian
Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...
Ramya Balakrishnan
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Suvedha Balasubramanian
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
Suvedha Balasubramanian
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
Suvedha Balasubramanian
You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
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