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Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request and a printer issue may all enter your help desk within minutes of each other. Treating them with the same level of urgency can slow
Suvedha Balasubramanian
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Ramya Balakrishnan
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
Suvedha Balasubramanian
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Suvedha Balasubramanian
Freshdesk is not one product. It’s four, and only one of them costs $19 a month. Ticketing is the cheap...
Suvedha Balasubramanian
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
Ramya Balakrishnan
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
Suvedha Balasubramanian
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
Suvedha Balasubramanian
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
Ramya Balakrishnan
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Suvedha Balasubramanian
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Suvedha Balasubramanian
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
Suvedha Balasubramanian
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
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