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Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a different perspective from the industry. For this episode, we’re talking to Aden Ritz, USA Growth Partner at VirtuHire, where he
Suvedha Balasubramanian
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Suvedha Balasubramanian
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
Suvedha Balasubramanian
Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...
Ramya Balakrishnan
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Suvedha Balasubramanian
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
Suvedha Balasubramanian
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
Suvedha Balasubramanian
You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Suvedha Balasubramanian
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
Ranjani Raghupathi
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
Suvedha Balasubramanian
If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...
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