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If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the FIFA World Cup knockout match. The stakes have never been higher. One mistake can either ruin the years of training
Suvedha Balasubramanian
When you’re managing a business, keeping track of your assets can get messy fast. Laptops, tools, equipment, vehicles, furniture, and...
Ramya Balakrishnan
Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...
Suvedha Balasubramanian
Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...
Ramya Balakrishnan
We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...
Ramya Balakrishnan
Customers these days don’t just “reach out”; they expect you to be everywhere. Whether it’s email, live chat, social media,...
Ramya Balakrishnan
Release week here at Desk365, and that means more features, enhancements, and improvements coming your way. This release specifically is...
Suvedha Balasubramanian
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Suvedha Balasubramanian
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
Ramya Balakrishnan
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Suvedha Balasubramanian
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
Suvedha Balasubramanian
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
Anand Raju
You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....
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