Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter
https://www.youtube.com/watch?v=2YiFxL0ioI8&t=2s If you’re managing a support team and have multiple groups or departments within your organization that require access to a helpdesk, you might wonder how to segment it such that all groups are able to seamlessly access it. Desk365 makes it easy to do this by creating separate groups, mapping
We are excited to announce that Desk365 has launched a Power Automate Connector, which is now live and available for use. With Desk365’s Power Automate Connector, you can easily create cloud flows and establish automated workflows that connect Desk365 with other business applications, such as Microsoft Teams, Power BI, SharePoint, Dynamics
In today’s fast-paced and competitive business world, providing exceptional customer support is more important than ever. Customers expect quick and efficient assistance, and any delays or unsatisfactory interactions can have a significant impact on your business. Help desk best practices are essential for any business that wants to deliver excellent customer
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part of any business relationship between a client and a service provider. They define the level of service that the client can
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can be a daunting task. This is where Canned Responses prove to be useful for your support
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful cloud-based service that provides a solution for automating repetitive and time-consuming tasks, streamlining workflows, improving productivity
We’re thrilled to inform you that Desk365 now offers Right-To-Left (RTL) language support, enabling support agents to provide enhanced customer assistance to end-users who primarily use RTL languages such as Arabic, Hebrew, Urdu, Persian, and more. At Desk365, we understand how important it is to communicate with customers in a language
https://www.youtube.com/watch?v=ZpViMJFufHE&t=16s Using Desk365, you can create any number of ticket fields that can be used in ticket forms. You’ll find two ticket field types in Desk365: Single level and Multi-level. Single Level Fields: These are fields that have a single level of hierarchy like Dropdown, Text Input, Date, Number etc. Multi-level
We’re super excited to announce that we have launched a new text editor that you can use while replying to tickets, creating help center articles, and editing your profile signature. The new editor has powerful capabilities that makes it easy to use and customize, such as inline editing, adding tables, rich
As a business owner or administrator, it’s important to ensure that the emails you send are secure and trusted by your recipients. One way to do this is through the use of domain keys identified mail (DKIM). DKIM is a method of verifying the authenticity and integrity of an email by
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