Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter
We would like to inform you about an essential scheduled maintenance activity that will require a temporary system outage. This is in line with our continuous efforts to provide you with the best experience possible and to ensure the reliability and security of our system. Outage Details Date: September 30th, 2023
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments when creating a ticket in the Desk365 Teams Support Bot, the capability to utilize custom fields
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know how to optimize their experience. Fortunately, there are several ways to improve the Teams end-user experience,
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots within collaboration platforms such as Microsoft Teams and Slack. The term ‘conversational ticketing’ is derived from
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up to date on the latest features, best practices, and news related to Teams. But with so
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and collaboration tools across the globe. The platform offers a wide range of features, but did you
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between businesses and customers. Therefore, it is crucial to know how to write emails that are professional,
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when making decisions about engaging with a company. However, not all customer queries can be resolved by a single support agent. This
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However, with the advent of shared inbox tools, teams can streamline their communication, enhance collaboration, and boost productivity. Shared inbox software is
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver excellent customer support. Implementing best practices for a help desk can help businesses achieve service excellence
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