Product Updates – August 12, 2023
Anand Raju
August 12, 2023
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
Anand Raju
Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter
16 Ways to Improve Your Microsoft Teams End User Experience
Anand Raju
August 4, 2023
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Conversational Ticketing: An Ultimate Guide (2023)
Anand Raju
July 31, 2023
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
17 Best Microsoft Teams Blogs to Read in 2024
Anand Raju
July 20, 2023
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
35 Best Microsoft Teams Apps and Integrations You Need To Try in 2024
Anand Raju
July 11, 2023
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has
Writing Effective Customer Service Emails: Tips & Templates (2024)
Anand Raju
July 1, 2023
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online
Ticket Escalation: What is it and how to use it effectively
Anand Raju
June 22, 2023
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
14 Best Shared Inbox Tools for businesses to use in 2024
Anand Raju
June 15, 2023
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
17 Help Desk Best Practices for 2024
Anand Raju
April 8, 2023
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
The Ultimate Guide to Service Level Agreements (SLAs)
Anand Raju
April 6, 2023
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
Product Updates – August 12, 2023
Anand Raju
August 12, 2023
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
16 Ways to Improve Your Microsoft Teams End User Experience
Anand Raju
August 4, 2023
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Conversational Ticketing: An Ultimate Guide (2023)
Anand Raju
July 31, 2023
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
17 Best Microsoft Teams Blogs to Read in 2024
Anand Raju
July 20, 2023
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
35 Best Microsoft Teams Apps and Integrations You Need To Try in 2024
Anand Raju
July 11, 2023
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has
Writing Effective Customer Service Emails: Tips & Templates (2024)
Anand Raju
July 1, 2023
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online
Ticket Escalation: What is it and how to use it effectively
Anand Raju
June 22, 2023
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
14 Best Shared Inbox Tools for businesses to use in 2024
Anand Raju
June 15, 2023
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
17 Help Desk Best Practices for 2024
Anand Raju
April 8, 2023
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
The Ultimate Guide to Service Level Agreements (SLAs)
Anand Raju
April 6, 2023
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
