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Anand Raju

Anand Raju

Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter

How to use ‘Dropdown with Sections’ field in your ticket form

Using Desk365, you can create any number of ticket fields that can be used in ticket forms. You’ll find two ticket field types in Desk365: Single level and Multi-level. Single Level Fields: These are fields that have a single level of hierarchy like Dropdown, Text Input, Date, Number etc. Multi-level fields:

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Say hello to Desk365’s new powerful text editor

We’re super excited to announce that we have launched a new text editor that you can use while replying to tickets, creating help center articles, and editing your profile signature. The new editor has powerful capabilities that makes it easy to use and customize, such as inline editing, adding tables, rich

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How to change the language in the Desk365 Teams Support Bot

Yes, you’ve heard it right. Now, you can customize the Desk365 Teams Support Bot and make it appear in your native language. It’s now possible to change the language that you prefer in the bot, so that all items use the selected language (like ticket fields, ticket buttons). Steps to change

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Product Updates – September 03, 2022

We’ve rolled out several new awesome & exciting updates this week. They include the ability to have your own custom ticket statuses, multi-brand knowledge base, additional options to sort tickets, customization options in the agent web portal header section, SLA based filter options, and minor bug fixes. Let’s take a look

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IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

There is a famous age-old business mantra “Customer is King” and that sums it up. Customers usually have high expectations from the support team. And it’s a no-brainer responding to their questions immediately and resolving their issues can have a positive impact on your business. But it’s not always as easy

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Product Updates – August 20, 2022

We’ve rolled out several new awesome updates this week. Updates include new formatting options in the Text Editor, select column choices in the Support Portal, a new automation rule to Email Contacts, Ticket Activities List for individual tickets, new charts in Productivity reports, and minor bug fixes. Let’s dig into this

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How to Use Microsoft Teams as a Help Desk

https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022, growing by a percentage of about 260%. Teams also outperformed Slack’s 18 million active users by

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How To: Set Up Forwarding Rules in Office365

A key part of setting up your own custom support emails with Desk365 is making sure you’ve set up the correct forwarding rules so that emails sent to your custom email are forwarded to Desk365. In this article we’ll go over how to do this in Office365. Forwarding Email Address The

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