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TL DR; Best SolarWinds Service Desk alternatives Desk365: Best for IT teams that want a helpdesk inside Microsoft Teams with asset management in the same product Freshservice: Best for teams that want a familiar cloud ITSM tool and can budget
Suvedha Balasubramanian
Great support has never been just about resolving tickets. It’s about understanding people, building trust, and creating services that help...
Ranjani Raghupathi
I analyzed 20 “Customer Service Manager” job descriptions across industries, and geographies. I simply ran a jobs search on LinkedIn...
Dheesha Manigandan
The SLA dashboard looks great until the month gets busy. A product launch, unexpected breakages, and seasonality can all push...
Ranjani Raghupathi
Small and mid-sized IT and support teams are living two truths. A. Support is stuck across many disconnected tools. B....
Ramya Balakrishnan
“Conversational AI vs. Chatbots” is a comparison that comes up often these days, but the two aren’t quite the same....
Ranjani Raghupathi
Support and IT service management have changed significantly over the years, but the fundamentals remain surprisingly familiar. Technology has become...
Dheesha Manigandan
9:02 AM. The new hire has arrived. The laptop is ready, but he can’t log in. IT is waiting for...
Suvedha Balasubramanian
Tikit has three flat plans on its pricing page, no bolt-on AI meter, and no second product to buy for...
Suvedha Balasubramanian
Most IT teams don’t decide to cross 500 tickets a month. It just happens. The queue that used to clear...
Suvedha Balasubramanian
You’re on a call with a ten-person accounting firm. Last year, they spent just a few hundred dollars on IT,...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people...
Dheesha Manigandan
AI Agents can answer a customer in seconds. But can they actually solve the problem? That is the question support...
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