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Desk365 Blog

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Blog series 2

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving. It made us realize inventory management wasn’t the real problem. The real challenge was making asset information reliable, searchable, and instantly available whenever support teams needed it. That realization

Previous Blogs

Help Desk

How to Use Power Automate as a Ticketing System?

Suvedha Balasubramanian
April 16, 2026 April 16, 2026

Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...

Microsoft Teams

7 Best Microsoft Teams Ticketing System in 2026

Suvedha Balasubramanian
April 15, 2026 April 15, 2026

Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...

Product Updates

Desk365 Product Updates – April 2026

Ramya Balakrishnan
April 3, 2026 April 3, 2026

Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...

ITSM

Your IT Asset Tracking Spreadsheet is Lying to You

Suvedha Balasubramanian
March 16, 2026 March 16, 2026

Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...

ITSM

I Researched 8 IT Asset Management Software: This one is the Best

Suvedha Balasubramanian
March 9, 2026 March 9, 2026

I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...

Microsoft Teams

A Beginner’s Guide to Microsoft Power Automate (2026)

Suvedha Balasubramanian
March 9, 2026 March 9, 2026

You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....

ITSM

What is IT Asset Management (ITAM)? A Complete ITAM Guide

Suvedha Balasubramanian
March 2, 2026 March 2, 2026

IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...

Product Updates

Launching Desk365 Premium: Our Most Advanced Helpdesk Plan

Ramya Balakrishnan
February 14, 2026 February 14, 2026

Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...

Help Desk

How to Create a Ticketing System in ClickUp?

Suvedha Balasubramanian
February 3, 2026 February 3, 2026

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...

Help Desk

Helpdesk Trends 2026: 5 Shifts Redefining Support Teams

Ranjani Raghupathi
January 30, 2026 January 30, 2026

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

Help Desk

12 Best Email Ticketing Systems for Faster Customer Support

Suvedha Balasubramanian
January 23, 2026 January 23, 2026

It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...

Help Desk

Ticket Management System: A Comprehensive Guide

Suvedha Balasubramanian
January 21, 2026 January 21, 2026

If you work in IT support, you already know about this struggle. People report issues in five different ways: your...