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Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request and a printer issue may all enter your help desk within minutes of each other. Treating them with the same level of urgency can slow
Suvedha Balasubramanian
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
Suvedha Balasubramanian
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
Suvedha Balasubramanian
Managing a team often means dealing with all kinds of requests, from replacing laptops to clarifying expense policies. Without a...
Ramya Balakrishnan
Did you know that 93% of customers are more likely to make repeat purchases with companies that deliver excellent customer...
Ramya Balakrishnan
August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused...
Suvedha Balasubramanian
We’ve all experienced the frustration of waiting on hold, staring at the clock while listening to repetitive music, or worse,...
Suvedha Balasubramanian
If you’ve been using ManageEngine ServiceDesk Plus, you’re probably familiar with how it helps streamline IT support and manage service...
Ramya Balakrishnan
If you’ve been in IT long enough, chances are you’ve either read ManageEngine ServiceDesk Plus reviews or at least heard...
Suvedha Balasubramanian
Figuring out ManageEngine ServiceDesk Plus pricing can feel like a bit of a maze. There are multiple editions to choose...
Ranjani Raghupathi
Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard...
Suvedha Balasubramanian
You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product...
Ramya Balakrishnan
At Desk365, it’s often the subtle changes that make a world of difference to how your team works day to...
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