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At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing functionality. In this blog post, we will explore the new...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust help desk...
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly...
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational...
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With...
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users,...
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using...
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise...
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use...
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed...
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help...
At Desk365, we are committed to continually improving our platform to enhance the support experience for...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable...
Are you curious about knowing the difference between a help desk and a service desk? While...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain...
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management...
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget? It’s a common...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own,...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way...
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world....
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their internet being really...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Are you curious about knowing the difference between a help desk and a service desk? While both of these IT...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
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