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Desk365 Blog

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Blog Series 3

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not each split-second decision in a race is made in the heat of the moment. They’re built on months of preparation, race strategies, engineering notes, historical data and lessons learned from previous laps. Building a successful knowledge

Previous Blogs

Customer Service

Escalation Management: Expert Tips for Handling Issues

Suvedha Balasubramanian
April 16, 2026 April 16, 2026

As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...

Help Desk

How to Use Power Automate as a Ticketing System?

Suvedha Balasubramanian
April 16, 2026 April 16, 2026

Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...

Microsoft Teams

9 Best Microsoft Teams Ticketing System in 2026

Suvedha Balasubramanian
April 15, 2026 April 15, 2026

Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...

Product Updates

Desk365 Product Updates – April 2026

Ramya Balakrishnan
April 3, 2026 April 3, 2026

Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...

ITSM

Your IT Asset Tracking Spreadsheet is Lying to You

Suvedha Balasubramanian
March 16, 2026 March 16, 2026

Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...

ITSM

I Researched 8 IT Asset Management Software: This one is the Best

Suvedha Balasubramanian
March 9, 2026 March 9, 2026

I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...

Microsoft Teams

A Beginner’s Guide to Microsoft Power Automate (2026)

Suvedha Balasubramanian
March 9, 2026 March 9, 2026

You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....

ITSM

What is IT Asset Management (ITAM)? A Complete ITAM Guide

Suvedha Balasubramanian
March 2, 2026 March 2, 2026

IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...

Product Updates

Launching Desk365 Premium: Our Most Advanced Helpdesk Plan

Ramya Balakrishnan
February 14, 2026 February 14, 2026

Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...

Help Desk

How to Create a Ticketing System in ClickUp?

Suvedha Balasubramanian
February 3, 2026 February 3, 2026

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...

Help Desk

Helpdesk Trends 2026: 5 Shifts Redefining Support Teams

Ranjani Raghupathi
January 30, 2026 January 30, 2026

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

Help Desk

12 Best Email Ticketing Systems for Faster Customer Support

Suvedha Balasubramanian
January 23, 2026 January 23, 2026

It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...