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Desk365 Blog

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Desk365 Product Updates – August 2026

Ramya Balakrishnan August 8, 2026

Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual work, improve visibility, and make everyday tasks easier. With this release, you can automatically sync Microsoft Intune devices into Desk365, making asset management more streamlined than ever. We’ve also

Help Desk

MSP Helpdesk – Why Managed Service Providers Need One

Ramya Balakrishnan
May 14, 2026 May 14, 2026

Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...

Customer Service

Multilingual Customer Support: Why it Matters More Than Ever

Suvedha Balasubramanian
May 12, 2026 May 12, 2026

Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...

Product Updates

Desk365 Product Updates – May 2026

Ramya Balakrishnan
May 8, 2026 May 8, 2026

We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...