Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
If you’ve been in IT long enough, chances are you’ve either read ManageEngine ServiceDesk Plus reviews or at least heard about it in passing. It’s one of those names that comes up often when teams are evaluating IT service management
Tidio is a customer support platform that helps businesses connect with their customers through live chat, chatbots, and email. When...
If you’re weighing the options between Zendesk and Jira Service Management, you’re likely wondering which one will best suit your...
Conversational AI is changing the game in customer service — but not by replacing people. Instead, it’s becoming a powerful...
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether...
If you’re looking to compare customer support platforms, HappyFox might be on your radar. With its easy-to-use ticketing system and...
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Many businesses rely on live chat software to boost customer engagement and improve support. LiveChat is a popular choice, but...
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
© 2025 Kani Technologies Inc. All rights reserved
Security        Privacy Policy      Terms of Service
Accordion Content
Accordion Content
Watch Video
AI Agent
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Explore All Features
Banking and Finance 
Healthcare 
MSP 
Government 
Non Profit 
IT Services
Customer Support
Human Resources
Facilities
