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Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on. Most frequently, teams contemplate whether SLAs or CSAT takes priority. Service Level Agreements (SLAs) are formal contracts between a service
Ramya Balakrishnan
Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...
Suvedha Balasubramanian
If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...
Suvedha Balasubramanian
If you’re an IT manager, you probably started with Zendesk because it felt like the safe choice. It’s well known...
Ramya Balakrishnan
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
Ramya Balakrishnan
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Suvedha Balasubramanian
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Ramya Balakrishnan
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
Suvedha Balasubramanian
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Suvedha Balasubramanian
Freshdesk is not one product. It’s four, and only one of them costs $19 a month. Ticketing is the cheap...
Suvedha Balasubramanian
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
Ramya Balakrishnan
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
Suvedha Balasubramanian
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
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