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Alex harding - Humans of support

Alex Harding on How to Go from Incident Management to Strategic Service Delivery

Suvedha Balasubramanian September 25, 2026

Great support has never been just about resolving tickets. It’s about understanding people, building trust, and creating services that help organizations achieve more. Over the years, the role of IT support has evolved from simply keeping systems running to becoming

Previous Blogs

Microsoft Teams

A Beginner’s Guide to Microsoft Power Automate (2026)

Suvedha Balasubramanian
March 9, 2026 March 9, 2026

You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....

ITSM

What is IT Asset Management (ITAM)? A Complete ITAM Guide

Suvedha Balasubramanian
March 2, 2026 March 2, 2026

IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...

Product Updates

Launching Desk365 Premium: Our Most Advanced Helpdesk Plan

Ramya Balakrishnan
February 14, 2026 February 14, 2026

Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...

Help Desk

How to Create a Ticketing System in ClickUp?

Suvedha Balasubramanian
February 3, 2026 February 3, 2026

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...

Help Desk

Helpdesk Trends 2026: 5 Shifts Redefining Support Teams

Ranjani Raghupathi
January 30, 2026 January 30, 2026

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...

Help Desk

9 Best Email Ticketing Systems for Shared Inboxes in 2026

Suvedha Balasubramanian
January 23, 2026 January 23, 2026

If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...

Help Desk

Ticket Management System: A Comprehensive Guide

Suvedha Balasubramanian
January 21, 2026 January 21, 2026

If you work in IT support, you already know about this struggle. People report issues in five different ways: your...

Help Desk

11 Best Freshdesk Alternatives for Customer Support Teams

Suvedha Balasubramanian
January 19, 2026 January 19, 2026

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

Customer Service

117 Customer Service Statistics You Need to Know in 2026

Suvedha Balasubramanian
January 6, 2026 January 6, 2026

In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...

Microsoft Teams

How to Use Microsoft Teams as a Helpdesk?

Suvedha Balasubramanian
January 5, 2026 January 5, 2026

Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....

Help Desk

5 Best Crow Canyon Alternatives You can Consider in 2026

Suvedha Balasubramanian
December 29, 2025 December 29, 2025

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

Customer Service

Customer Service in Education: Why it Matters?

Ramya Balakrishnan
December 29, 2025 December 29, 2025

When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...