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Unthread fits Slack-first teams best. If your IT team works in Microsoft Teams, Desk365 and Freshservice are the alternatives to compare first. Unthread is an AI helpdesk that turns Slack and Microsoft Teams messages into tickets. It shows up on
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Dheesha Manigandan
With this release, you can now print Knowledge Base articles directly from the Support Portal and Microsoft Teams, work with...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Ramya Balakrishnan
Finding customer service software sounds simple until you actually start looking. You search for a few options, and suddenly you’re...
Ramya Balakrishnan
We’re thrilled to introduce a major upgrade, we’ve just launched Microsoft Intune integration in Desk365! You can now directly sync...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Ramya Balakrishnan
Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on....
Ramya Balakrishnan
Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual...
Suvedha Balasubramanian
Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each...
Suvedha Balasubramanian
Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...
Ranjani Raghupathi
Data is only useful if you can find something in it. Give someone a spreadsheet of a few thousand tickets...
Dheesha Manigandan
Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...
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