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9 Best Omnichannel Customer Support Platforms for 2026

Suvedha Balasubramanian December 23, 2025

Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help, they expect the context to follow them. Most support platforms still rely on disconnected channels. A customer starts with email, switches to

Microsoft Teams

A Beginner’s Guide to Microsoft Power Automate (2025)

Anand Raju
March 9, 2023 March 9, 2023

In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands...

Help Desk

IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

Anand Raju
September 3, 2022 September 3, 2022

The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations...

Desk365 Blog

9 Best Omnichannel Customer Support Platforms for 2026

Previous Blogs

Microsoft Teams

A Beginner’s Guide to Microsoft Power Automate (2025)

Help Desk

IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

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