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conversational AI vs chatbots

Conversational AI vs. Chatbots: What’s the Difference?

Ramya Balakrishnan September 22, 2026

The terms “chatbot” and “conversational AI” get thrown around almost interchangeably these days. Both can sit on your website. Both can answer customer questions. Both can help reduce the number of repetitive requests landing in your support queue. But they

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